Key messages for today (22.5.20)
- As we head into another bank holiday weekend, please remember that the ‘stay at home’ message still applies in Wales.
- We’ll empty your bins and collect your recycling as normal on bank holiday Monday (May 25).
- If you’re registered for business rates and were trading up until lockdown kicked-in, you might be missing out on a grant of up to £25,000.
Information and guidance about service changes and updates
Below is a summary of changes to our services, and key information that you might find useful. We’re also publishing public briefing notes on our news blog to help keep you updated.
All of our face-to-face reception areas are closed. If you do need to contact us please, do this online wherever possible by emailing email@example.com (you can also find council contact information here). Contacting us online will help ease pressure on our Contact Centre staff so they can handle enquiries for critical services.
Bins and recycling
- Garden waste bins continue to be collected as normal. Introduction of paid-for service suspended.
- Household recycling centres are open
- Bulky household item collections have been suspended.
- Tissues should be binned – not placed in recycling bags or boxes.
- If you’re self-isolating and feeling unwell please double-bag your personal waste such as tissues and put aside for 72 hours before putting out for collection.
- Wash hands and disinfect handles on your bins and other waste containers before and after you touch them.
- Minimise waste where possible.
- Please don’t light bonfires to burn rubbish.
- Take extra care when parking your vehicles on your collection day so bin lorries can get through.
Schools and childcare
- Closed except for children of key workers, and vulnerable children.
- Home-to-school transport suspended, SEN school transport continuing.
- Key workers can apply to get free childcare through a childcare assistance scheme.
- We have introduced a direct payment system for parents with children who receive free school meals
Finance and Benefits
• Flexible approach to Council Tax introduced.
• Claims for child benefits can now be made before birth registration.
- Housing estate offices are closed.
- Only emergency calls should be made to housing repair team.
- Gas servicing of council housing is continuing.
- Business grants available for those paying business rates.
- 3 month rent ‘holiday’ for commercial tenants and market holders.
Parks and public spaces
- Council-managed play areas are closed.
- Dogs should be kept on leads.
- Only go to your local parks – don’t travel to parks in other parts of the county borough.
- Public footpaths open, but social distancing must be observed.
- Libraries are closed, items will be renewed automatically and all charges will be waived.
- Homelessness service continuing to be provided - those sleeping rough encouraged to contact 01978 292947.
- Death registrations are now being made over phone, all appointments for birth registrations and marriage/civil partnership notices suspended.
- Limit of 20 attendees at crematorium.
- Planning/building control services have been affected, April Planning Committee cancelled, delays in registration of applications and issuing decision notices.
- Public car park charges suspended - only to help workers providing critical services and people leaving the house to do essential food shopping.
- Public toilets closed apart from at Wrexham Bus Station.
- Garden allotments remain open – but keep to social distancing guidelines.