We aim to support people to live independently at home for as long as possible. Our visiting warden service is available if you’re over 60 and are still living in your own home.

What does the visiting warden service offer?

The aim of this service is to offer added peace of mind and security for you in your own home, knowing that a warden will be visiting regularly.

During their first visit the warden will ask you what help you feel you need, discuss the kind of support available and asses how many warden visits you’ll need. You can have a friend or relative with you at this discussion if you wish.

Our wardens are experienced in giving advice and support, so they can...

  • Call regularly to check you’re well and help you look after your overall health/wellbeing
  • Help you contact health services, agencies or anyone else, if your health/wellbeing changes
  • Give support and advice on how to get involved in hobbies or social activities that interest you
  • Provide information about services that are available to you

The visiting warden can’t help with routine practical tasks, such as cooking, personal care or shopping, however they can provide advice and help you get in contact with services that can instead.

Am I eligible for the visiting warden service?

You could be eligible if you’re aged over 60 and still live in, or rent your own home.

You’ll need to be willing to have a basic telecare package installed in your home. The telecare service provides a telephone link, 24 hours a day, 365 days a year between your home and the telecare response centre. You’ll be provided with a pendant or wrist strap which can be used to alert for help, as well as a telecare sensor which can be activated in an emergency or when you’re having difficulties. This service gives you the added confidence of knowing that there will always be someone to contact if you need help.

What is the cost of the service?

The current charge for the visiting warden is £3.38 per week (telecare alarms are charged for separately). This charge is reviewed annually.

If you receive Housing Benefit you might not need to pay this charge yourself. If you’re on a low income you may be eligible for a smaller charge and should apply for a financial assessment, which we can help you with.

How can I apply for the visiting warden service?

You can contact us to let us know you’re interested in the visiting warden service by calling our housing department on 01978 298993 and asking to speak to the sheltered housing team, or by emailing housing@wrexham.gov.uk.