Our responsibilities
We’re responsible for carrying out repair and maintenance to the structure, exterior and shared parts of your block of flats. This includes...
- lifts
- exterior walls
- external decoration
- internal communal decoration
- beams
- timber and joists
- roofs
- foundations
- chimney stacks
- sewers and drains
- rainwater and soil pipes
- pipes up to the flat
- gas, water and electricity
- public way windows and doors
- communal grounds and parking areas
- communal garden, paths, walls, fences, yards and paved areas
We’re not responsible for maintaining and repairing doors and windows of your leased flat.
However, we’ll paint and decorate the exterior of the building as often as reasonably necessary, (including all the external doors and windows).
Your responsibilities
As a leaseholder your repair responsibilities include (but are not exhaustive) to the following...
- floors
- fittings, such as kitchen units and sinks
- internal non-structural walls
- plaster or other surface material on interior walls and ceilings
- internal doors and door frames
- toilets, baths and showers
- radiators, cisterns and tanks
- boilers and pipes used exclusively within the flat
- gas, water and electricity installations exclusive to the fixtures, fittings and internal decorations
How to report repairs
If a repair or maintenance problem is our responsibility you should contact us. All repairs are assessed on their urgency and you’ll receive the same priority as our tenants.
Outside office hours
Only emergencies will be dealt with outside normal working hours. This covers work which must be carried out to avoid danger or serious damage to the building, or to ensure the health and safety of residents. Outside normal working hours (including weekends) you should call 01978 298993.
Summary of repair responsibilities
| Type of repair | Responsibility |
|---|---|
| Front door to flat | |
| Door | Leaseholder |
| Door handles | Leaseholder |
| Door locks | Leaseholder |
| Lost keys | Leaseholder |
| Additional security | Leaseholder |
| Internal doors in flat | Leaseholder |
| Windows to flat | |
| Window fixtures and catches | Leaseholder |
| Window panes | Leaseholder |
| Additional security | Leaseholder |
| Heating | |
| Communal boiler | Council |
| Radiators and pipes connected to a communal heating system | Council |
| Individual heating system | Leaseholder |
| Room heaters | Leaseholder |
| Sweeping chimneys | Leaseholder |
| Fireplaces | Leaseholder |
| Electrical | |
| Faults within the flat | Leaseholder |
| Communal lighting | Council |
| Immersion heater | Leaseholder |
| Fuses | Leaseholder |
| Extraction fans | Leaseholder |
| Plumbing | |
| Burst pipe within the flat | Leaseholder |
| Tap and tap washers | Leaseholder |
| Stopcocks, ball valves, bath, basin, sink | Leaseholder |
| Hot or colder water tanks within the flat | Leaseholder |
| Main storage tank (in communal loft) | Council |
| Balconies | |
| Unblocking gulleys (drains) | Council |
| Pigeon infestation | Leaseholder |
| Structural works | Council |
| Drains | |
| Blockage to shared drainage pipes | Council |
| Blockage within the flat | Leaseholder |
| Gas (call National Grid Gas) | |
| Gas leaks within the flat | Leaseholder |
| Cookers | Leaseholder |
| Gas fires | Leaseholder |
| Gas servicing | Leaseholder |
| Roofs | |
| Roofs | Council |
| Gutters | Council |
| Walls and ceilings | |
| Internal walls | Leaseholder |
| Structure of party wall | Council |
| Internal plaster | Leaseholder |
| Ceilings | Leaseholder |
| Walls to communal area | Council |
| Floors within the flat | |
| Floorboards | Leaseholder |
| Joists | Council |
| Skirting boards | Leaseholder |
| Floor tiles | Leaseholder |
| Concrete screeding | Leaseholder |
| Decorations | |
| Internal decoration | Leaseholder |
| Decorations to communal areas | Council |
| Communal facilities | |
| Car parking areas | Council |
| Communal garden and grassed area | Council |
| Communal laundry and facilities | Council |
| Communal TV aerial | Council |
| Entry phone system and lifts | Council |
| Communal path and gates | Council |
| Pests | |
| Insect/rodent infestation to individual property | Leaseholder |
| Insect/rodent infestation to block | Pest Control |
Major repair work and improvements
In some instances (following surveys, consulting with residents, or whilst routine repairs are being carried out) we identify the need for major repair work, and improvement projects. This work may include...
- replacement roofs
- installation of door entry systems
- replacement lifts
- replacement balconies
Under the Commonhold and Leasehold Reform Act 2002, we have a duty to consult with you before major repair works and improvements are carried out.
Consultation
As your Landlord, we believe in full and open consultation before major works and improvements are carried out. We’ll attend tenants and residents and leasehold group meetings where required, so you’re aware of issues that could affect you.
The legislation requires us to consult if a leaseholder's contribution is going to be more than £250 or any figure as set in the future by statute. You’ll be sent a letter telling you about the proposed works and you’ll be invited to make written observations, within 30 days, if you choose. In certain circumstances, you have an opportunity to nominate a contractor. If you nominate a contractor, and they fulfil our criteria, they may be asked to provide a quotation along with contractors on our approved list.
When tender documentation has been received you’ll be sent a detailed letter of what works are planned, who the contractors will be and costs involved. Again you’ll be given 30 days to make written observations.
We’ll take your comments into account and won’t begin any work before the end date of the consultation period, which will be stated on all correspondence.
Once the works are completed, inspected and we’ve paid the contractor, an invoice for your contribution will be sent to you.