This website privacy notice explains how we use the information we collect about you online and the procedures that we have in place to safeguard your privacy.

We are committed to ensuring that your privacy is protected. Under current Data Protection legislation, we have a legal duty to protect any personal information we collect from you.

Your consent

By submitting your information, you consent to the use of that information as set out in this notice. If we change this privacy notice, we will update you with the changes on this page. Continued use of the service will signify that you agree to any such changes.

Users 16 and under

If you are aged 16 or under, please get your parent/guardian’s permission before you provide personal information on our website. Users without this consent are not allowed to provide us with personal information.

Information we may collect about you

We don’t capture and store any personal information about anyone who accesses this website, except where you voluntarily choose to give us personal information via social media, email, or by using an electronic form on the website, subscribing to receive information or by enquiring about any of our services.

In these circumstances, the personal information you supply will only be used to provide the requested information or service, unless wider purposes are specified in the form on which the information is supplied or at the point of collection on the website – in which case the information may be used for any of those wider purposes stated at the point of collection.

Also see more details on how we use your personal information.

Wrexham domain abuse

Wrexham Council is the registrar for a number of domains. Wrexham Controlled domains:

  • Wrexham.gov.uk
  • Wrecsam.gov.uk
  • Wrexham.sch.uk

Please use the following details to contact us for any domain name related queries you may have, you should expect to receive a response within a day and no more than 5 days. webmaster@wrexham.gov.uk

Offensive or inappropriate content

If you post or send offensive, inappropriate or objectionable content to us, or otherwise engage in any disruptive behaviour on any of our services, including on social media channels, we may use your personal information to stop such behaviour.

Where we reasonably believe that you are, or may be, in breach of any national or international law, we may use your personal information to inform relevant third parties such as social media channel providers or law enforcement agencies about the content and your behaviour.

Advertising

The Council Advertising Network (CAN) is responsible for delivering advertising on the Wrexham County Borough Council website. Please take a moment to read the CAN privacy policy (external link) which includes cookie information and details on how to opt out. You can change your advertising consent preferences using the Privacy consent tool available on each page.

Statistical data

We may also use aggregate information and statistics for monitoring website use to help us develop the website and our services. We may provide such aggregate information to third parties. These statistics will not include information that can be used to identify you.

Retention

We will only hold your information for as long as necessary for the purpose for which it was collected. For further information see our Corporate records retention policy.

Disclosure

Personal information is not disclosed to third parties unless indicated on the web page and/or relevant form at the point of collecting the information or as required or allowed by law.

Use of cookies

We use cookies on its site. A cookie is a text file that identifies your computer to our server. Cookies in themselves do not identify the individual user, just the computer used.

Cookies are not used to collect any personal information.

You have the opportunity to set your computer to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. The way in which you do this depends upon the web browser which you use. Please refer to the help function for your browser.

If you accept cookies, they may remain on your computer for many years, unless you delete them. Please note that turning off cookies may limit your use of our website and website services.

If you would like further information on Cookies please see how government websites use cookies (external link).

How we protect your information

All the personal information collected on this website is recorded in a secure database.

All our employees and data processors, who have access to or are associated with the processing of personal information, are obliged to respect the confidentiality of that information.

We ensure that your personal data will not be disclosed to government institutions and authorities except if required or allowed by law.

Email security

Please note that unless encrypted, email messages sent via the internet may not be secure and could be intercepted and read by someone else. Please bear this in mind when deciding whether to include personal or sensitive information in any email messages you intend to send.

Data Protection

We will process any personal information that we collect in accordance with current Data Protection legislation.

If you wish to access personal information collected from you via this website you should contact FOI@wrexham.gov.uk giving details of the information you require (for further information see Your personal information)

If you have an enquiry or concern regarding the processing of personal data, please contact the Data Protection Officer at DPO@wrexham.gov.uk.

If you remain dissatisfied after raising an issue about this policy and/or a request to access personal information collected from you via this site, you may also contact:

The Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

www.ico.org.uk (external link)